Question 1

Who is Monkey Software?

Accepted Answer

Monkey Software is a software company based in Melbourne, Australia, dedicated to providing Practice Solutions that empower independent optometry in Australia and New Zealand. We're a team of 9 technology specialists, working full-time to develop, maintain, and support our region’s most widely used Optical Practice Management Solution. As part of the Neox-IT group, we also collaborate with leading French-based IT businesses—including Cosium, Reflex, Optimum, and iZySolutions—bringing together international expertise to drive innovation and deliver even greater value to our customers.

Question 2

What sets Monkey Software apart from its competitors?

Accepted Answer

Monkey Software, based in Melbourne, employs full-time software developers, database analysts, and support specialists. For 27 years, we have designed and built our own software systems. By using our own code, we keep subscription costs low without reselling other providers' products. Additionally, our large user community, Microsoft partner status, and preferred supplier agreements allow us to offer discounted subscriptions by leveraging advanced technologies and volume discounts for cloud server and database usage.

Question 3

What is Optomate.Net?

Accepted Answer

Optomate.Net is a modernised cloud-based Optical Practice Management System developed using the latest software technology. It's been designed using over 25 years of feedback from eyecare professionals like yourself. It's scalable, flexible, cost-effective & secure.

Question 4

What do I need to run Optomate.Net?

Accepted Answer

Just an internet connected PC or device running a web browser. No software is installed to your local device. Just Log In and start using the most powerful Optical Practice Management System on the market.

Question 5

Where is my data stored?

Accepted Answer

Optomate.Net utilises Microsoft Azure servers located in Australia & New Zealand. Your data is stored within your country region in order to ensure you are fully compliant with local privacy laws.

Question 6

Is my data secure?

Accepted Answer

Optomate.Net employs the highest level of Microsoft Azure data security, including redundancy storage, encryption of data at rest and encryption of data in transit. This means that no one but you can access your database.

Question 7

Do I need to backup my data?

Accepted Answer

No need to worry about backing up your data, leave that to us. The Optomate.Net platform is automatically taking snap shots of your data every day.

Question 8

Can I run multiple locations?

Accepted Answer

Yes, Optomate.Net supports multi-locations within your business tenancy. You can view & transfer inventory between your branch locations, move appointments between your branches and produce group reporting.

Frequently asked questions